Effective 19 September 2026
Refund & Return Policy
How to request help when an eligible order has an issue.
Requesting a refund
Contact support promptly after identifying a missing, damaged, incorrect or unavailable item. Include your order reference, what happened and supporting details where available.
Review
Refunds are reviewed against the order, delivery record, stock and payment record. Approved refunds are recorded with a transaction reference and processed to the original eligible method or another agreed method where appropriate.
Food products
Because food products are perishable, return eligibility depends on product condition, delivery evidence, food-safety considerations and applicable law. This policy does not remove any mandatory consumer rights.
For questions about this policy, contact Elohim support and include your order or account reference where relevant.